Return, Refund & Cancellation Policy
To initiate a return get in touch with our customer service team on whatsapp chat option our website.
Or Email us at firstname.lastname@example.org
How the Product Returns process works?
Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days (48 hours for damaged and defective) to raise a return request by just following the below mentioned procedures:
Raise a return request by sending details on whatsapp option mentioned on the website or by sending us the return request mail on our customer support email id “email@example.com “.
Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for refund.
We do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact.
Note: For damaged and defective products, please share the product images along with the packaging images on Whatsapp or on email id firstname.lastname@example.org and our support team will get back to you for your refund processing.
Once the QC is done, you will receive a “Refund” of the product amount paid while purchasing.
Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:
If the return request is made after the specified time frame (15 days from the date of delivery for dislike and -48 hours for damaged and defective).
Anything missing from the package like the price tag, accessories, labels, original packing, etc.
Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
How Will I Receive My Refund / What Is The Refund Policy At Homewards
- Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:
- We provide a refund to the customer in case the product delivered is “Damaged, Defective, Dislike”.
- Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:
- Prepaid Order (Credit Card/Debit Card/Net Banking)
- In this, the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 2-3 business days however it may take approximately 7-10 business days to get the amount actually reflect in your card / net-banking account.